Returns

To help buyers and sellers process returns during this time, we’ve temporarily extended our returns timelines and adjusted our eBay Money Back Guarantee policy to help you if you need to return an item during COVID-19. Buyers now have 10 business days from when a return is accepted or a return shipping label is provided to you to send your item back. Our article on Additional support during COVID-19 for buyers and sellers has more information.

eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. You'll get your money back.

We’re doing everything we can to support our buyers and sellers as COVID-19 continues to affect communities and day-to-day life across the country.